our POLICies
REFUND POLICY
If you're dissatisfied for ANY reason, we will refund or replace your purchase with no hassle. Call 865-268-5916 and we will be happy to assist you. You can also email us at traci@dragonflybbc.com with details of your issue.
Non-returnable item:
Gift cards
To complete your return, we require a receipt or proof of purchase. For orders over $100, or orders purchased at a discount of over 40%, we will charge the shipping fee + credit card fees we incurred on the sale.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@dragonflybbc.com.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
TERMS OF SERVICE
Please read the following terms and policies carefully. When you use our website, you acknowledge that you have read, understood, and agree to be bound by these terms and policies.
Dragonfly Essentials a/k/a Dragonfly Soaps
TERMS OF SERVICE
These Terms of Service are hereby effective on October 21, 2018, and will apply to the website that you are visiting, dragonflybbc.com (the “Website”), which is owned by Dragonfly Essentials (the “Company”).
Copyright: All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Company protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of the Company and protected by U.S. and international copyright laws. All software used on this site is the property of Company or its software suppliers and protected by United States and international copyright laws.
Risk of Loss: All items purchased from Company are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
Disclaimer of Warranties and Limitation of Liability: This site and all information, content, materials, products (including software) and services included on or otherwise made available to you through this site are provided by company on an “as is” and “as available” basis, unless otherwise specified in writing. Company makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, products (including software) or services included on or otherwise made available to you through this site, unless otherwise specified in writing. You expressly agree that your use of this site is at your sole risk.
To the full extent permissible by applicable law, company disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Company does not warrant that this site; information, content, materials, products (including software) or services included on or otherwise made available to you through this site; their servers; or e-mail sent from company are free of viruses or other harmful components. Company will not be liable for any damages of any kind arising from the use of this site or from any information, content, materials, products (including software) or services included on or otherwise made available to you through this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.
Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.
Applicable Law: By visiting our website, you agree that the laws of the State of TN, without regard to principles of conflict of laws, will govern these Terms of Service and any dispute of any sort that might arise between you and Company